Terms of service

Terms of Service

Overview

Welcome to Zubora Mart. The terms "we", "us", and "our" refer to Zubora Mart.

Zubora Mart operates this online store and website, including all related content, features, products, and services, to provide customers with a convenient online shopping experience.

By accessing, browsing, or using our website, or by placing an order with us, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Refund Policy.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

Section 1 – Access and Account

By using our website, you confirm that the information you provide is accurate, current, and complete.

When placing an order, you may be required to provide information such as your name, email address, phone number, billing information, and shipping address. You are responsible for ensuring that all information provided is correct so that we can process and deliver your order successfully.

You are responsible for maintaining the security of any account information or login credentials associated with your account.

Section 2 – Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.

Product availability, descriptions, specifications, and prices may be changed or updated at any time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

Section 3 – Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where product availability, pricing, payment information, or customer information is incorrect.

For Cash on Delivery (COD) orders, the order will be confirmed and processed according to our order verification procedures.

Please make sure that your name, phone number, and delivery address are correct when placing an order.

Once an order has been processed or shipped, cancellation may not be possible.

If we cancel or modify an order, we will attempt to contact you using the contact information provided with the order.

Any eligible refund will be handled according to our Refund & Return Policy.

Section 4 – Prices and Payment

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

We currently offer Cash on Delivery (COD) as a payment option where available.

By placing an order, you agree to pay the total amount shown at checkout upon delivery when using Cash on Delivery.

We reserve the right to cancel orders where there are reasonable concerns regarding fraudulent, inaccurate, or suspicious order information.

Section 5 – Free Shipping and Delivery

We offer Free Shipping across the UAE on eligible orders.

Orders are generally processed within 1–2 business days.

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, public holidays, or other circumstances beyond our control.

Once an order has been handed over to the delivery carrier, delays caused by the carrier or circumstances outside our reasonable control are not the responsibility of Zubora Mart.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Section 6 – Intellectual Property

All content available on our website, including our name, logo, text, product descriptions, images, graphics, designs, and other materials, belongs to Zubora Mart or its respective licensors and is protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any content from our website without our prior written permission.

Section 7 – Third-Party Services and Tools

Our website may use third-party services, applications, payment providers, delivery services, or other tools to help us operate our business.

These third-party services may have their own terms and policies. Your use of such services may be subject to those third-party terms.

We are not responsible for services or content controlled directly by third parties.

Section 8 – Third-Party Links

Our website may contain links to third-party websites or services.

We do not control or guarantee the accuracy, availability, or content of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk. You should review the applicable policies and terms of that third party before using its services.

Section 9 – Shopify

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

However, purchases made through our store are transactions between you and Zubora Mart.

Shopify is not responsible for the products sold by Zubora Mart, order fulfillment, product quality, refunds, or customer service relating to purchases made from our store.

Section 10 – Privacy

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.

We may collect information such as your name, phone number, email address, delivery address, and order information when necessary to process and deliver your order.

Section 11 – Customer Reviews and Feedback

If you voluntarily submit reviews, comments, suggestions, or other feedback to us, you agree that we may use that feedback to improve our products, services, and customer experience.

You are responsible for ensuring that any feedback you provide is truthful and does not violate the rights of another person or entity.

We reserve the right to remove reviews or feedback that are unlawful, abusive, misleading, offensive, or otherwise inappropriate.

Section 12 – Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to products, prices, promotions, availability, or other information.

We reserve the right to correct errors, update information, change prices, or cancel orders where information is inaccurate, including after an order has been submitted.

If an order is cancelled due to an error, we will attempt to notify the customer using the contact information provided with the order.

Section 13 – Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website to:

Engage in fraudulent or unlawful activities.
Provide false or misleading information.
Impersonate another person or business.
Attempt to gain unauthorized access to our website or systems.
Upload or transmit viruses, malware, or harmful code.
Interfere with the operation or security of our website.
Copy, reproduce, scrape, or commercially exploit our website or its content without permission.
Abuse, threaten, harass, or harm our employees, delivery partners, customers, or other individuals.
Place fraudulent, fake, or intentionally misleading orders.

We reserve the right to cancel orders, restrict access, or suspend accounts where we reasonably believe these Terms have been violated.

Section 14 – Order Verification and Fraud Prevention

To protect our customers and our business, we may verify orders before processing or shipping them.

We may contact customers by phone, email, or other available communication methods to confirm order details.

We reserve the right to cancel or refuse orders that appear to be fraudulent, suspicious, duplicated, intentionally misleading, or otherwise invalid.

Section 15 – Termination

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe that a customer has violated these Terms of Service or engaged in fraudulent, unlawful, or harmful activity.

Any provisions that are intended by their nature to continue after termination will remain in effect.

Section 16 – Disclaimer

Our website and its content are provided for general information and shopping purposes.

While we make reasonable efforts to keep our website accurate and available, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, we disclaim warranties that cannot reasonably be guaranteed.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Section 17 – Limitation of Liability

To the extent permitted by applicable law, Zubora Mart will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, weather conditions, technical failures, public holidays, customs procedures, or other external events.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Section 18 – Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms, unlawful use of our website, fraudulent activity, or violation of the rights of another person or entity.

Section 19 – Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

Section 20 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund & Return Policy, Shipping Information, and any other policies published on our website, constitute the terms governing your use of our website and services.

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Section 21 – Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Zubora Mart may transfer or assign its rights and obligations where permitted by applicable law.

Section 22 – Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the applicable courts in the United Arab Emirates, unless otherwise required by applicable law.