Refund policy

Refund & Return Policy

At Zubora Mart, we want you to have a smooth and reliable shopping experience. Please read our refund policy carefully before placing your order.

Refund Eligibility

Refunds are available only in the following situations:

You received a damaged or defective product.
You received the wrong product.
Your order is confirmed to be fake, incorrect, or not as described.

Refunds are not available simply because you changed your mind or no longer want the product.

How to Request a Refund

To request a refund, please contact us at:

Email: info@zuboramart.com

When contacting us, please provide:

Your order number
A clear photo of the product
A clear description of the reason for the refund

For damaged, defective, or incorrect products, please contact us as soon as possible after receiving your order so we can review the issue.

Refund Review

Once we receive your refund request and the required information, our team will review the case. We may ask for additional photos or information if necessary.

If your refund is approved, the refund will be processed within 7 business days.

The refund will be issued according to the original payment method where applicable.

Damaged or Incorrect Products

Please inspect your order when you receive it. If the product is damaged, defective, or different from what you ordered, please contact us at info@zuboramart.com with your order number, product photos, and the reason for your request.